We accept order cancellations prior to product shipment or processing If you cancel your order, we will give you a full refund Orders cannot be canceled if the product has already been shipped

Returns (if applicable)

We accept product returns Customers have the right to request a return within 14 days of receiving the item
In order to accept a return, the item must be unused and in the same condition as you received it It must also be in its original packaging A receipt or proof of purchase is required to complete the return process Please do not send the product back to the manufacturer
The customer will be responsible for the return shipping fee if there is no problem with the product quality. If the product has quality problems, we will not charge the consumer a restocking fee for the returned product

Refund (if applicable)

Once your return has been received and inspected, you will receive an email notification of receipt It will also let you know if your refund has been approved If approved, your refund will be processed and automatically applied to your credit card or original payment method Refunds may take a certain amount of days (5-7 business days) If the product is damaged, please contact customer service: service@ulanzijp.com Please provide a picture or video of the broken product Once the condition has been verified, we will refund the full price of the broken product

If your refund is delayed (if applicable)

If you have not yet received your refund, please check your bank account again first
Next, contact your credit card company. It may take some time before your refund is officially posted Then contact your bank It may take some time to process your refund before it is posted If you have followed all these steps and still have not received your refund, please contact us at service@ulanzijp.com